With I.T. Results Tech on Duty managed services you can receive:

Proactive Support:  With proactive support we do not profit from your network problems, we are rewarded for uptime-our ability to keep your network running. We make their money based on your success, not when your network fails.

Real Time Automated Monitoring: We install our 24 x 7 monitoring appliance in your network.  This device actually provides many level 1 responses to common issues though automated scripting which allows basic problems to be corrected as soon as they are detected. This proactive monitoring gathers important information about your network and alerts us to pre-failure indicators that help prevent problems before they occur. Often we can fix the problem before you discover it so everything is operating again when your staff arrives in the morning. also collects valuable statistics to allow us to see patterns in performance indicators that can assist in resolving more complex issues as well as aid in capacity planning. It will collect security patches that we have reviewed and approved and apply them to your computers.

Remote Management: Ninety percent of network problems can be resolved remotely. There is no need to pay for unnecessary trips to your office and wait hours for response.  The cost of onsite trips must include travel time and expense; the cost must be recovered regardless of whether or not there is a separate charge, minimum charge, or just a special hourly rate.  I.T. Results rates and policies take this into consideration letting you realize the savings.

Security Management: Our services include firewall monitoring and patch management. Networks and applications that have the most recent patches are less vulnerable to viruses and hackers.  This reduces your costs and increases your productivity.

License Management: The wrong license can waste your money or even worse it can open you to significant costs in copyright violations.  The Business Software Alliance (BSA) pays employees and ex-employees bounties for turning in license violators.  They get their bounty even if they were the ones that put the invalidly licensed product on your PC.  The BSA and Microsoft have consistently gone after ever smaller targets of license violators.  Smaller companies that thought they were too small to be noticed should look at the size of the companies being named in law suites.  As an additional benefit, license management can catch those time wasting personal programs that tend to find their way onto many business computers.

Internet Usage: The Internet has become an indispensable business tool.  Many applications such as email and web searches can significantly increase employee productivity as well as provide better customer service.  However these same applications can also consume significant amounts of productivity when improperly tended.  Spam has progressed from a major nuisance to a business threat.  It wastes time, delivers malware (viruses, worms, spyware, etc) and entices many people to non-business use of the Internet such as pornography, gambling, etc.  These activities can be managed by I.T. Results allowing you to provide a healthy and productive environment to your employees.

Spyware and Identity theft are not just consumer problems.  Businesses suffer major productivity loss due to spyware programs being installed on their computers.  The generation of spyware and other malicious programs has become big business with hundreds of new programs and variants being released each week. Issues of dealing with stolen account numbers, passwords and other identifying information causes major losses to business each year.  Our managed services is your best way to deal with the ongoing impact of these problems.  We constantly evaluate protection software and services to bring you the best preventive measures, and through our monitoring we can identify computers that have excessive processing demands that may indicate an infection of an new malware program.

Reporting: Depending on your needs, I.T. Results can deliver regular reports on the status of your network, computers, licenses, and employee activities.  You can receive a concise high level understanding of your business infrastructure as well as information that can help you plan for the future.  Usage information can provide advance indicators of future resource requirements.

Backup / Protection of irreplaceable data:  As your dedicated managed service provider, I.T. Results can monitor your backups to insure that your important company data is protected.  Our off site program will periodically take a snapshot of your system and save it in a safe location away from your business.  This can keep your business viable in the event of fire, flood, theft or other disaster situation.  Studies have shown that the majority of small companies cease to exist within two years of a major data loss.  We can insure that critical financial, customer and business information is fully recoverable.

Mobile and Remote access: Your customers are continuing to expect faster response from you. They expect you and your critical staff to be available whenever they need you.  Just as large companies are becoming ever dependent on mobile communications, smaller organizations are finding it necessary to remain competitive.  We work with several products and suppliers to bring our customers real business class products priced practically.  This allows you to compete on a level field instead of from the disadvantage of using consumer grade solutions.

Depth of knowledge can be significantly increased through managed services.  Even midsized companies with one or two in-house technicians can find that the use of an external monitoring service can increase the productivity of their own staff as well as add additional knowledge and experience that the in-house staff lacks.  We have people with over thirty years of I. T. experience as well as experience in large enterprise networks along with small networks.  As a member Microsoft Small Business Specialist we have the expertise and vendor resources to provide a stronger and higher level of support to your company.  As a Microsoft partner, we have access to specialist in Microsoft to deal with unique and unusual issues that might occur.  In most cases these resources are provided to you at no extra cost.

Contracts and Pricing:  We offer flexible pricing and provide multiple service levels to choose from.  Separating us from much of the competition, we do not hide behind service levels or fine print in contracts.  While we will meet any reasonable level of service that you need, we also earn your business every day.  We don't lock you into a long term contract, you define the service level that we are meeting, and you have real options for dealing with any perceived lack of performance.  Beware of competitors that wave around their service levels as something that gives you guarantees.  The reality of service levels is that they also define everything that the vendor is NOT required to do. All service level agreements, define only what must be done; all service level contracts don't guarantee anything that is not written in them and no service level agreement will list all the things that it isn't covering. One thing that is a certainty in both technology and in business is that things are going to change.  This means that what was once important (and written down) may not be as important and what didn't exist now is extremely important.  Service level agreements and long term contracts do not give you the flexibility to keep your business strong.  Our Service level assurances are very flexible, we allow you to modify them at anytime.  You define what is needed and what is important.